Bright pattern outranks top contact center vendors based on. Information on valuation, funding, cap tables, investors, and executives for bright pattern. Come visit us at one of our inperson events or tune into an upcoming online event to learn how aspect can help you improve employee productivity, business. Bright pattern is a cloud, multitenant architected platform that is secure, compliant and faulttolerant for continued operations during maintenance updates. Ana maria llano villalobos head of sales latam bright. The project was a big success and rajeshs efforts were a key factor. The top 10 competitors in bright pattern s competitive set are five9, directly, 3clogic, ameyo, incontact, aspect, genesys, liveops, ziwo and cisco. Jul 18, 2019 bright pattern announced it was named as a leader in the frontrunners call center category by software advice, a gartner company. However, you may want to consider other communications software products that got even better scores and satisfaction ratings. The report shows bright patterns partner, aspect software, in the visionaries quarter having aggressively grown their hosting and managed service revenues. This paper moves from research on biophilic responses to design application as a way to effectively enhance health and wellbeing for. Unique in the sector, bright pattern can also provide customers with software alone, for privatecloud deployments on lowercost, offtheshelf hardware, a perfect option for bpos business process outsourcers and other large enterprises that want the costsavings and flexibility of the cloud model, but with onpremise peace of mind.
To create the report, gartner and software advice evaluated over 240 call center software providers. Bright pattern outranked leading providers, including five9, nice incontact, avaya, aspect, and 8. Bright pattern recognized by g2 crowd as one of the top providers of contact center software. Jan 29, 2015 bright pattern was mentioned by gartner inc, in the magic quadrant for contact center infrastructure report, published may 22, 2014. Learn more about how bright pattern features stack up. Bright pattern allows companies to offer an effortless, personal, and seamless customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright pattern s revenue is the ranked 10th among its top 10 competitors. Bright pattern offers a supported integration with aspect workforce management. Bright pattern was featured in g2 crowds summer 2019 contact center. To provide a customer experience that is truly bestinclass, you need to provide a consistent experience across channels and touchpoints, while taking your customers preferences and history into account.
Bright pattern offers the only true omnichannel cloud platform across channels like voice, text, chat, email, video, messengers, and bots. Aspect via promero, authorized reseller aspect software. According to canam research, 78% of contact centers. Bright pattern competitors, revenue and employees owler. Bright pattern provides the most simple and powerful contact center software for innovative midsize and enterprise companies. Contact center software integrations bright pattern. Designed to help businesses evaluate which software products are best for them, the frontrunners quadrant features only the products with the highest scores. Come visit us at one of our inperson events or tune into an upcoming online event to learn how aspect can help you improve employee productivity, business efficiency, customer satisfaction and your bottom line. If you are a current zipwire customer you might be interested in upgrading to bright pattern 5. Jul 17, 2019 out of over 100 products evaluated by gartner, bright pattern contact center scored above legacy vendors including genesys purecloud, nice incontact cxone, five9, aspect, and ringcentral in annual frontrunners call center quadrant bright pattern announced it was named as a leader in the frontrunners call center category by software advice, a gartner company. Omnichannel cloud contact center software comparisons. Out of over 100 products evaluated by gartner, bright pattern contact center scored above legacy vendors including genesys purecloud, nice incontact cxone, five9, aspect, and ringcentral in annual frontrunners call center quadrant bright pattern announced it was named as a leader in the frontrunners call center category by software advice, a gartner company. Today, bright pattern offers innovative cloud contact center solutions that empower mid and enterprisesize businesses to deliver great customer experience across all communications and messaging channels. The aspect software user group association asuga is an independent, free organization that brings people together to share information and ideas on both aspect.
It was designed for omnichannel interactions across any combination of voice, video, and digital channels. Learn more about its pricing details and check what experts think about its features and integrations. The patient specific or facility specific information is displayed in realtime to ensure consistent up to date information across the entire. Bright pattern expands multicloud portability of its. Bright pattern is the most effective cloud contact center software which helps businesses to simplify multichannel service. Support for all digital channels including email, chat, social, mobile in. The software providers were ranked in the matrix based on a value score and a capability score which were determined based on customer. In bright pattern contact center software, reason codes are defined as text. Gartner names bright pattern frontrunner for call center. Bright pattern workforce optimization wfo and workforce management wfm integrations give you the tools necessary to analyze customer interactions and drive efficiency through accurate forecasting and scheduling. Jul 09, 2019 bright pattern, leading provider of omnichannel cloud contact center software, announces inclusion in g2 crowds contact center infrastructure report, ranking above industry leaders including five9, nice incontact, avaya aura, aspect, and 8x8 for overall customer satisfaction. Accurate scheduling is proven to empower agents and reduce turnover, which is increasingly important in an industry with one of the highest national turnover rates. Our open api allows you to connect to any bot of your choice so that you can connect bots to your other channels and create a seamless, unified conversation. Contact center solutions for large call centers aspect.
Use the pitchbook platform to explore the full profile. Bright pattern, leading provider of omnichannel cloud contact software integrates with monet wfm to provide a complete allinone contact center solution monet wfm for call centers provides a proprietary forecasting algorithm to ensure agent productivity while cutting costs with accurate forecasting and scheduling. Bright patterns team includes some of the original engineers who created enterprise contact center software at genesys and aspect. Aspect has offices in africa, asia, oceania, europe, north america, and south america. Artificial intelligence ai call center software bright. Aspect was founded under the name aspect communications in 1973, when its solution powered the first call center flight booking system with an intelligent automatic call distributor.
Apr 16, 2019 in the g2 crowd spring 2019 contact center infrastructure software report, bright pattern achieved higher customer satisfaction ratings than aspect, avaya, ringcentral, sap, and 8x8 across all. Major airline selects bright pattern cloud contact center. The heart of bright patterns software is a powerful multichannel engine. Press release ccaas software market 2019 by technology advancements genesys, calltrackingmetrics, ibm, nice systems, avaya, micloud, sap, kookoo, bright pattern.
Bright pattern is a solid product that our experts evaluated with a 8. Out of over 100 products evaluated by gartner, bright pattern contact center scored above legacy vendors including genesys purecloud, nice incontact cxone, five9, aspect, and ringcentral in annual frontrunners call center quadrant. Bright pattern is the most effective cloud contact center software which helps businesses to simplify omnichannel service. If you need to account for reason codes in your realtime reporting on the wfm side, this box allows you to define a numerical code corresponding to each not ready reason code, as shown in the picture. Heres how bright pattern fares in comparison to these. Prnewswire bright pattern, the leading provider of omnichannel contact center software, has been named customer service software provider of the year. Bright pattern mentioned in magic quadrant for contact center. Bright pattern, the leading innovator in enterprise contact center software, today announces its partnership with newgo, leading provider of cx solutions, to deliver strategic cx solutions that drive revenue. Bright pattern alternatives 2020 best similar software. Bright pattern, the leading innovator in enterprise contact center software, today announces its partnership with newgo, leading provider of. Our partners vipdesk elevating customer care for iconic. Software advice, a gartner company, named bright pattern a call center leader in the 2019 frontrunners quadrant report. Very openminded and friendly people are working here.
Bright pattern named a leader in 2019 and 2018 reports. Ccaas software market 2019 by technology advancements. Cutting edge innovation find out why bright pattern software has the highest roi in the industry. Bright pattern announces partnership with cx solutions to. Bright pattern expands multicloud portability of its contact center software with microsoft azure bright pattern, a global provider of omnichannel cloud contact center software, has deployed a. Workforce optimization wfo software bright pattern, inc. Bright pattern announces partnership with newgo to power. Support for all digital channels including email, chat, social, mobile inapp, and messaging.
Achieved top rankings in usability index based on ease of administration, ease of setup, and ease of doing business. The product is on the cutting edge of cloud hosted technology the company is made up of people who have been working together as far back as 20 years ago a determined mindset and a wiliness to learn is to learn is all it takes to thrive and become very tight knit with your team its an amazing company because of the consistent sense of accomplishment and growth that accompanies being a. Bright pattern awarded customer service software provider. Choose business it software and services with confidence. San bruno, ca prweb june 01, 2017 bright pattern announced today it has placed as a leader on the gartner frontrunners quadrant for call center software. Bright pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright pattern s solution features enterprisegrade architecture that offers nondisruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99. Jul 09, 2019 bright pattern, leading provider of omnichannel cloud contact center software, announces inclusion in g2 crowds contact center infrastructure report, ranking above industry leaders including. Bright pattern cloud contact center software interfaces directly with zendesk, so that contact centers using zendesk can take advantage of bright pattern s features without losing their existing data records and contacts. Scored above market leaders including genesys purecloud, nice incontact cxone, five9, aspect, and ringcentral in 2019 frontrunner quadrant. Bright pattern, the leading provider of omnichannel contact center software, has been named customer service software provider of the year, 2019. Gartners software advice names bright pattern frontrunner.
The prestigious award was presented by corporate vision magazine as one of the awards included in the 2019 corporate excellence awards. Bright patterns solution features enterprisegrade architecture that offers nondisruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99. Bright pattern s call center software is cloudbased and gives you all the functionality you want in your contact center software at a fraction of the cost of an onpremises solution. Bright pattern, leading provider of omnichannel cloud contact center software for innovative enterprises, selected by usbased airline. Bright aspects was engaged as consulting company by my organization to implement a marketing automation project. Bright pattern contact center enterprise it software. Compare bright pattern vs rocketbots 2020 financesonline. Jul 17, 2019 out of over 100 products evaluated by gartner, bright pattern contact center scored above legacy vendors including genesys purecloud, nice incontact cxone, five9, aspect, and ringcentral in annual frontrunners call center quadrant. Join contact center nation, contact center pipeline magazine, panviva, jacada, community workforce management software group, socap new england, zappix, bright pattern, verint and a pool of your industry peers for an interactive experience focused on your call center. There is no need to perform expensive upgrade tasks, as you automatically receive all new features and upgrades with no downtime or maintenance windows. Talkdesk vs aspect via 2020 feature and pricing comparison.
Since company is pretty young you have a lot of opportunity to be creative and to grow. San bruno, california, july 17, 2019 prnewswire bright pattern announced today it was named as a leader in the frontrunners call center category by software. Creating better outcomes through omnichannel and selfservice solutions aspect patient engagement solutions appointment assistant and health assistant connect providers and patients across every touchpoint throughout the entire patient journey from checkin through care coordination, followup and ongoing care. Frontrunners is designed to help small businesses evaluate which software.
Bright pattern comparison with similar apps getapp. Aspect onecare is a complete dynamic digital inroom signage solution to help healthcare providers elevate and innovate their facilities technology, and ultimately improve their delivery of care. New bright pattern ai survey finds 78% of companies have. The patterns lays out a series of tools for understanding design opportunities, including the roots of the science behind each pattern, then metrics, strategies and considerations for how to use each pattern. Achieved top rankings in usability index based on ease of administration. Manage increasing contact volume, provide better service to your customers.
Bright pattern announced it was named as a leader in the frontrunners call center category by software advice, a gartner company. The frontrunners quadrant report analyzes hundreds of products to help businesses determine which software products may be suitable for them. Our proprietary system gives you a quick look at the general rating of bright pattern and rocketbots. This has most always been the case and so this is a software that is reliable and quite useful. Todays legacy hadoop migrationblock access to businesscritical applications, deliver inconsistent data, and risk data loss. Prweb june 28, 2018 bright pattern announced today it was named as a leader in the frontrunners call center category by software advice, a gartner company. Only wandisco is a fullyautomated big data migration tool that delivers zero application downtime during migration. Bright pattern awarded for innovation and growth in the customer service industry san bruno, calif. Getting the best communications software product is all about assessing different solutions and identifying the top software for your specific needs. For general quality and performance, bright pattern scored 8. It offers detailed reports, quality management tools and crm integrations. Bright pattern outranks the competition in g2 crowds summer.